Return & Exchange Policy

At á La Couture, each piece is crafted with care and quality in mind. Due to the nature of our jewelry, we follow a strict policy to maintain hygiene standards, protect our craftsmanship, and ensure fairness to our artisans and clients.

1. Eligibility & Time Frame

  • You have 2 calendar days from the date of delivery to request an exchange or store credit.

  • All items must be returned (postmarked) within that 2-day window.

  • Custom orders & Clearance Sale Items are final sale and cannot be returned or exchanged.

2. Condition Requirements

  • Items must be unused, unworn, unaltered, and in the original packaging, including any dust bags, pouches, tags, etc.

  • We do not accept products that show signs of wear, damage, or alteration. No exceptions.

3. Exchanges & Store Credit (No Refunds)

  • We do not offer refunds—exchanges or store credit only.

  • If you opt for an exchange of equal or greater value, no additional fees apply. Any price difference for higher-value exchanges must be paid by the customer.

  • For store credit, your return must be shipped back within 2 days of delivery to be eligible.

  • After the 2-day exchange period, no returns, exchanges, or credit will be accepted.

4. Custom Orders

  • Custom or personalized orders—including any changes to design, stone, color, or sizing—cannot be canceled, exchanged, or returned under any circumstances.

5. Made-to-Order (Pre-Order) Items

We offer a curated mix of ready-to-ship pieces and made-to-order (pre-order) styles crafted just for you.
Once a made-to-order piece is in production, it cannot be canceled or refunded after the first 24 hours of placing the order.

However, once delivered, we’ll happily offer a one-time exchange or store credit if your request is made within 2 days of delivery and the item meets our return conditions.

Please note: Turnaround times for made-to-order items are listed on each product page. We appreciate your patience while your piece is being created with care.

6. Damaged or Defective Items in Transit

  • Damage must be reported within 24 hours of receipt with clear photographic evidence.

  • We will replace or fix the item free of charge within our exchange policy window. If you decline the replacement, it will be treated as a return (subject to store credit terms).

  • Replacements are offered only in the same item originally ordered. We are not responsible for return shipping costs.

7. Shipping Costs

  • Return shipping is the customer's responsibility, in all cases.

  • If your order qualified for free shipping and you request store credit or exchange, we deduct our standard shipping cost from the store credit amount.

  • Shipping fees are non-refundable.

8. Final Sale Items

  • Only items from our Clearance Sale collection are considered final sale and are not eligible for return, exchange, or store credit under any circumstances.

    All other promotional or discounted items are still eligible for exchange or store credit within 2 days of delivery, provided they meet our return conditions.

9. Order Cancellations

  • Orders (including custom and made-to-order) can be canceled within 24 hours of purchase without any fees. 

10. Return Process

  • Email support@alacouture.com within 2 days of delivery to initiate a return for exchange or store credit. Include:

    • Your order number

    • Photos (if item is damaged or defective)

    • Reason for return

  • If eligible, we’ll provide instructions for shipping your item back.

11. Packaging Requirements

  • Items must be returned in original packaging (including velvet boxes, pouches, clear plastic sleeves, etc.).

  • We are not responsible for damage caused during return shipping. If an item is returned broken due to inadequate packaging, no store credit will be issued and return shipping costs may be charged to resend the item to you.

If you have any questions about our policy or your order, we're happy to assist. Please contact us at support@alacouture.com.